LiveIn Helper
◆ Safety and Verification

Trust, Verified at Every Step

Inviting someone into a home is a big step, and we treat it that way. Every live-in helper is identity-checked, background-screened, and matched through a reviewed process with real legal accountability, so families can feel genuinely safe.

Background checksVerified identitiesLegal contractsOngoing support
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Four Layers of Protection

Safety, Built Into Every Match

Four things stand between a stranger and your family, and none of them are optional.

Background checks

Every helper clears a comprehensive Checkr background check before they can ever be matched.

Identity verification

Real people, confirmed. Government ID and profile verification mean no anonymous accounts, ever.

Secure communication

Private, in-platform messaging and a face to face video introduction before anyone commits.

Reviewed placements

Every match is reviewed and formalized with a legal contract and a designated trustee.

The Verification Journey

How Every Helper Gets Cleared

A consistent process runs behind every single match, no exceptions.

1

Verify identity

We confirm who someone really is before anything else moves forward.

2

Screen the background

A comprehensive Checkr background check runs before a helper can match.

3

Review the match

Profiles, needs, and a guided video call are reviewed to confirm the fit.

4

Sign with a trustee

The arrangement is formalized in a legal contract with three-way accountability.

5

Support continues

Our team stays available after the match, for as long as it lasts.

Background Checks

Screened Thoroughly, Not Superficially

Powered by Checkr, one of the most trusted background verification services in the country.

What every background check covers

National criminal database search
County and statewide court records
Sex offender registry check
Identity and SSN verification
Global watchlist screening
Ongoing rechecks over time
Secure Communication

Talk Safely, On Your Terms

Getting to know a helper should feel comfortable and private, from the first message to the first hello.

In-platform messaging

Talk safely inside LiveIn Helper. Personal contact details stay private until you choose to share them.

Video before commitment

Meet face to face on a guided video call, so you know exactly who you are talking to before anything is signed.

Your data, protected

Personal information is kept private and secure. It is never sold, and never exposed to strangers.

No anonymous accounts

Everyone on the platform is a verified, real person with a real, reviewed profile.

How Placements Are Reviewed

No Match Happens On Autopilot

Every placement is reviewed by people, formalized in writing, and supported long after move-in.

Profile and needs review

Every profile and set of needs is reviewed before a match is ever suggested.

Guided video introduction

You meet the potential helper on a facilitated video call to confirm the fit in person.

Three-way legal contract

The arrangement is formalized between the senior, the helper, and a designated trustee you choose.

Ongoing check-ins

We stay in touch after placement to keep things working, and make rematching simple if it is ever needed.

Three-Way Accountability

No One Is Ever On Their Own

Every arrangement includes a designated trustee, someone you choose, alongside the senior and the helper. It means there is always a third set of eyes, a clear written agreement, and a support team a message away. Safety is not a one-time check. It is a relationship we help hold.

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Common Questions

Your Safety Questions, Answered

How are helpers background checked?

Every helper clears a comprehensive background check through Checkr, one of the most trusted verification services in the country, before they are ever eligible to match. This runs automatically as part of joining, and no one can be placed with a family without passing it.

What exactly does the background check cover?

It includes a national criminal database search, county and statewide court records, a sex offender registry check, identity and SSN verification, and global watchlist screening. Checks are also refreshed over time, so verification is not just a single moment at signup.

How do you verify someone's identity?

Helpers confirm their identity with government-issued identification and profile verification before they can be matched. There are no anonymous accounts. Everyone you interact with on the platform is a real, verified person with a reviewed profile.

Is my personal information kept private?

Yes. Conversations happen inside the platform, and personal contact details stay private until you choose to share them. Your information is kept secure, never sold, and never exposed to strangers.

Can I talk to a helper before committing to anything?

Always. A guided video call is a built-in part of the process, so you and your family meet a potential helper face to face and confirm the fit before anything is signed. Nothing is final until you are comfortable.

What is a designated trustee?

A trustee is someone you choose, often an adult child or trusted relative, who is part of the legal arrangement alongside the senior and the helper. This three-way accountability means there is always a clear agreement and a third set of eyes on the relationship.

How is each placement reviewed?

Profiles and needs are reviewed before a match is suggested, the fit is confirmed on a guided video call, and the arrangement is formalized in a legal contract with a designated trustee. After move-in, our team checks in to keep things working.

What if I feel unsafe or the match is not right?

Your comfort and safety come first, always. Our support team is available to step in, mediate, adjust the arrangement, or find a new match. Rematching is built into the process specifically so no family is ever stuck.

Are background checks a one-time thing?

No. Verification is refreshed over time rather than treated as a single check at signup, so a helper's standing stays current throughout the arrangement, not just on the day they joined.

Who do I contact if I have a safety concern?

Our support team is a message away, at any point before or after a match. Whether it is a question, a worry, or an urgent concern, there is always a real person to reach, and a clear process to address it.

Peace of Mind, Verified

Background-checked, identity-verified, and matched through a reviewed process with real accountability. See how safe daily support at home can feel.

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