1. Acceptance of Terms

LiveIn Helper provides a platform connecting Hosts (primarily seniors) with Helpers (younger individuals) for household assistance. By using the Service, you agree to these Terms of Use (TOU). If you disagree with any terms, discontinue use immediately.

2. Platform Services and Relationships

LiveIn Helper’s Role:

• Facilitates introductions and agreements but does not oversee service delivery or enforce terms.

Host Responsibilities:

• Provide accommodations or payments for agreed services.
• Ensure property compliance with safety and legal standards.

Helper Responsibilities:

• Provide agreed-upon services professionally.
• Operate as independent contractors, not employees of LiveIn Helper.

3. Background Checks and Insurance Requirements

Background Checks:

• Conducted for Helpers via third-party services. LiveIn Helper reduces risks but does not guarantee complete safety.

Insurance:

• Hosts: Maintain appropriate homeowner’s insurance.
• Helpers: Maintain liability insurance for potential damages or injuries during services.

Coverage Minimums:

• Host: General liability of at least $100,000 per incident
• Helper: General liability of at least $100,000 per incident.

LiveIn Helper facilitates access to preferred insurance providers but does not provide coverage.

4. Content Policy

User Responsibility:

• Users are fully responsible for any content they post.
• Grant LiveIn Helper a perpetual, non-exclusive license to use, copy, and distribute posted content.

Liability Disclaimer:

• LiveIn Helper does not pre-screen content or guarantee its accuracy.
• Users may encounter offensive or misleading materials.

External Links:

• LiveIn Helper is not responsible for the content or accuracy of third-party websites linked through the platform.

5. Service Scope and Disputes

Scope of Services:

• LiveIn Helper provides tools for matching, agreements, and background checks but does not manage or oversee services.

Dispute Resolution:

• Hosts and Helpers are responsible for resolving disputes independently.
• LiveIn Helper may provide limited assistance, such as access to documentation.

Liability Disclaimer:

• LiveIn Helper disclaims liability for disputes, non-performance, or service quality issues.

6. Payments and Fees

• LiveIn Helper processes payments between Hosts and Helpers.
• All fees are non-refundable.
• Users are responsible for compliance with applicable tax laws.

7. Liability Limitations

Host Liability:

• Limited to the maximum payout of their insurance policy for damages caused by Helpers.

Helper Liability:

• Limited to the maximum payout of their insurance policy for damages caused during services.

Platform Disclaimer:

• LiveIn Helper is not responsible for insuring either party or providing liability coverage.

8. Conduct

Prohibited Content:

• Do not post unlawful, harmful, discriminatory, or misleading content.
• Avoid spam, unsolicited advertisements, and viruses.

Prohibited Activities:

• No stalking, harassment, or unauthorized data collection.
• Do not use automated tools to manipulate the platform.

Respect Platform Integrity:

• Avoid actions that disrupt the platform’s performance.

Violations may result in account suspension or termination.

9. Privacy and Information Disclosure

Information Use:

• LiveIn Helper may store, preserve, or disclose user data, including email and IP addresses, to protect the platform or comply with legal obligations.

Privacy Policy:

• Personal information is managed according to LiveIn Helper’s Privacy Policy.

Acknowledgment:

• By using the Service, you consent to the outlined data practices.

10. Indemnification

User Responsibility:

• Users indemnify LiveIn Helper and its affiliates against claims arising from:
  • Posted content.
  • Service use.
  • Breaches of the TOU.

Scope of Indemnification:

• Covers legal fees and court costs incurred by LiveIn Helper.

11. Violation of Terms and Liquidated Damages

Reporting Violations:

• Report violations to info@liveinhelper.com.

Liquidated Damages:

• Impersonation/Misrepresentation: $1,000 per instance.
• Excessive Access: $100 per day or message beyond limits.
• Unsolicited Emails: $25 per email.
• Content Violations: $100 per post.
• Exploitation of Content: $3,000 per day.

Legal Remedies:

• LiveIn Helper may seek injunctions, specific performance, or additional damages.

12. Termination of Service

LiveIn Helper may terminate accounts for violations of these terms. Immediate action may be taken in critical situations.

13. Modifications to this Agreement

LiveIn Helper reserves the right to amend these terms. Continued use of the Service constitutes acceptance of updated terms.

Acknowledgment

By using LiveIn Helper, you agree to these Terms of Service. For questions, contact info@liveinhelper.com.

Last updated on 20^th November 2024