Effective Date: Jan 10, 2025
At LiveIn Helper (operated by CheapoMax LLC.), we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform and services. By using LiveIn Helper, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
a. Personal Information
- Name, email address, phone number, and address.
- Demographic details such as age and household details for matching purposes.
b. Account Information
- Preferences, descriptions of your home, and care requirements.
- Information provided during registration, listing a room, or applying as a helper.
c. Communication Information
- Records of communications with our support team or other users through the platform.
d. Technical Information
- IP address, browser type, operating system, and usage details collected via cookies and similar technologies to enhance your experience.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To connect seniors with helpers and facilitate matches based on preferences and needs.
- Communication: To provide updates, respond to inquiries, and send important notifications about your account or the platform.
- Personalization: To tailor our services and improve user experience.
- Compliance: To meet legal obligations, conduct background checks, and ensure safety and security.
- Marketing: To send newsletters, promotions, or updates (with your consent).
3. Sharing Your Information
We do not sell your personal information. We may share your data in the following situations:
- Matching Process: With prospective helpers or hosts for compatibility assessments.
- Service Providers: With third-party vendors for background checks, payment processing, or other operational needs.
- Legal Compliance: When required to comply with applicable laws, regulations, or legal proceedings.
- Consent: When you explicitly agree to share your information.
4. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: Review and update your information via your account settings
- Data Deletion: Request the deletion of your account and personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us.
5. Security Measures
We prioritize your privacy and employ robust security measures to protect your information:
- Encryption of sensitive data.
- Secure servers and firewalls.
- Regular monitoring to prevent unauthorized access.
While we strive to protect your data, no transmission method is entirely secure. Please use the platform responsibly.
6. Cookies and Tracking
Our website uses cookies to:
- Improve user experience by remembering preferences.
- Analyze site usage and performance. You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before sharing information.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of significant updates via email or on our website. Please review this Policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: info@liveinhelper.com